At Xafran Mart BD, we aim to provide our customers with the best shopping experience by ensuring timely delivery and hassle-free exchanges and returns. Please review the following policies for more details on how we handle orders, exchanges, and returns.

1. Delivery Policy

We strive to deliver your products as quickly and securely as possible. Our delivery process is as follows:

Processing Time: Once your order is placed, we will begin processing it immediately. Orders are typically processed within [Insert Number of Days] business days.

Delivery Time: Delivery times depend on your location and the shipping method selected during checkout. Typically, deliveries within Dhaka city take [Insert Number of Days] business days, while deliveries to other areas of Bangladesh may take 3 business days. Please note that delivery times may vary depending on factors such as holidays, weather conditions, or third-party shipping carriers.

Shipping Charges: Shipping charges are calculated based on your location and the size of the order. The total shipping cost will be displayed at checkout.

Tracking Your Order: Once your order is dispatched, we will provide you with a tracking number to monitor the status of your delivery.

Delivery Issues: If you encounter any issues with the delivery of your order, such as delays, lost packages, or damaged goods, please contact us immediately at info@xafranmartbd.com or call 01784-457523. We will assist you in resolving the issue promptly.

2. Exchange Policy

We want you to be completely satisfied with your purchase. If you receive a product that does not meet your expectations, we offer an exchange under the following conditions:

Eligibility for Exchange:

The product must be unused, unopened, and in its original packaging.
The product must be returned within [Insert Number of Days] days from the date of delivery.
Products in the Cosmetics category (for hygiene reasons) and items marked as Final Sale are not eligible for exchange.

How to Request an Exchange:
To initiate an exchange, please contact our customer support team at info@xafranmartbd.com or call 01784-457523. Please provide your order number, the item you want to exchange, and the reason for the exchange.

Exchange Process:
Once your exchange request is approved, we will guide you through the process of returning the product and receiving a replacement. You may need to ship the product back to us, and we will cover the return shipping cost if the exchange is due to a mistake on our part (e.g., incorrect or damaged item).

3. Return Policy

If you’re not completely satisfied with your purchase, we offer a return option under the following conditions:

Eligibility for Return:

The product must be unused, unopened, and in its original condition with all packaging and tags intact.
Returns must be initiated within [Insert Number of Days] days of receiving the order.
Certain items, such as cosmetics, jewelry, and personal care products, are non-returnable due to hygiene reasons.

How to Request a Return:
To initiate a return, please contact our customer support team at info@xafranmartbd.com or call 01784-457523. Provide your order number, the item you wish to return, and the reason for the return.

Return Process:
Once we approve your return, we will provide instructions on how to return the product. You will be responsible for the cost of return shipping, unless the return is due to a product defect or error on our part.

Refund Policy:
Once your returned item is received and inspected, we will process your refund. Refunds will be issued to the original payment method, and the amount will exclude any shipping fees. Please allow [Insert Number of Days] business days for the refund to be processed.

Non-Refundable Items:
The following items are non-refundable:

  • Gift cards
  • Products on sale
  • Products marked as final sale

4. Damaged or Defective Products

If you receive a damaged or defective product, we sincerely apologize for the inconvenience. To resolve this issue:

Report the Issue:
Contact our customer support team immediately at info@xafranmartbd.com or call 01784-457523. Provide your order number, product details, and photos of the damage or defect.

Resolution:
We will arrange for a replacement or issue a full refund based on the condition of the product. We will cover the return shipping costs for damaged or defective items.

5. Cancellation Policy

Order Cancellation by You:
You may cancel your order before it is processed and shipped. To cancel your order, please contact us immediately at info@xafranmartbd.com or call 01784-457523. Once the order has been shipped, cancellations are no longer possible.

Order Cancellation by Us:
We reserve the right to cancel any order due to unforeseen circumstances or if there is a problem with the payment or product availability. In such cases, you will be notified, and a full refund will be issued.

6. Important Notes

Incorrect Address:
Please ensure that the shipping address provided during checkout is accurate. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

Exchange and Return Eligibility:
Products that have been altered, used, or damaged by the customer are not eligible for exchange or return.

Policy Updates:
This policy is subject to change. Any updates will be posted on our website, and the new policy will take effect immediately.

Contact Us

If you have any questions or need assistance regarding our delivery, exchange, or return policies, feel free to reach out to us:

Email: info@xafranmartbd.com
Phone: 01784-457523
Location: Wireless Gate, Mohakhali, Dhaka, Bangladesh

Thank you for shopping at Xafran Mart BD. We are dedicated to providing you with the best products and services!